If you forget your password, navigate to the login page and click on "Forgot Password." Follow the steps sent to your email for password reset. If you need further assistance, email us at support@bidgoldstandard.com from the email associated with your account.
Visit “My Account” > Account Information, enter your current password and the new password, then click “Save Changes.” For additional help, contact us via email.
To update your email, email the following information to support@bidgoldstandard.com: Current email address on account Confirm the shipping address on the account
We'll notify you via email once the update is completed.
Yes, all personal information is transmitted securely using SSL web pages. We are headquartered in Dallas, Texas, and follow PCI compliance for secure transactions.
Our headquarters and customer support center are in Dallas, Texas. The corporate address is 13859 Diplomat Dr, Suite 150, Dallas, Texas 75234. We operate online and do not have a retail store.
We buy various precious metals, including American Eagles, Krugerrands, Silver, Gold, Platinum, and Palladium. Contact us at 972-800-6456 or sales@goldstandardauctions.com for selling inquiries.
We do not offer appraisals or consignments. Contact our sales team or use the sell-to-us form for assistance.
Place orders online or over the phone (972-800-6456) during business hours (Mon-Fri, 8 am to 6 pm CST).
Items can be exchanged or returned within five (5) business days, following our Market Loss Policy. Contact Customer Service for a return authorization.
Check our sale or hot item section for specials. Sign up for our email newsletter to receive weekly specials.
Product prices vary based on mint, design complexity, and uniqueness. Our selling price reflects our purchase cost.
Prices are set by adding a premium to the current spot price. The premium considers mint origin, design complexity, and uniqueness.
Prices are locked when paying with a paper check or bank wire. Credit/debit card, PayPal, ACH, Ethereum, or Bitcoin payments automatically lock in prices at checkout.
Precious metals markets close Fri at 5:00 p.m. EST and open Sun at 6:00 p.m. EST. Spot prices fluctuate constantly, except during market closures.
Spot price differences between sites may occur due to different spot services and calculations.
Market loss fees are necessary due to the constant price fluctuations in the precious metals market.
If a customer cancels an order, market loss fees are charged only if the price has decreased. We charge fees to cover actual losses. Common Questions:
Delivery time depends on payment receipt, holding period, and shipping method. UPS 3-Day Air is the fastest.
Orders are shipped discreetly via USPS, UPS, or FedEx. All shipments are fully insured.
Orders under $1000 don't require a signature. Orders over $1000 always require a signature. Be available upon delivery.
Depending on the payment method, you can ship to an address other than the billing address. Contact us for details.
We notify you by email when your order ships. Check your account for the current status.
All orders ship from our Dallas, Texas warehouse, ensuring discreet packaging.
All packages are fully insured by GSX. If anything happens during transit, it is covered by our insurance policy.
Refuse damaged packages upon delivery. If received, save packaging and contact us within 48 hours for further instructions.
In case of lost shipments, contact us within specific timeframes. Claims process may take 30 or more days.
Report any issues within two (2) calendar days of recorded delivery to address potential problems.
Follow the instructions emailed to you for packing and shipping your Sell-To-Us order.
Choose ACH, Bank wire, or paper check as payment options. Fees may apply.
Payments are issued in 1-3 business days from item verification. Check arrival may take 1-2 weeks.
Most orders are verified the same day received. During busy times, verification may take 1-3 business days.
We buy popular private and government-issued bullion, collectible coins, scrap metals, and other collectibles.
We accept Visa, MasterCard, American Express, Discover, bank wires, paper checks, ACH, Google Pay, Apple Pay, and Bitcoin.
Follow instructions at checkout for bank wire payments. There's a $500 minimum order requirement.
Checks must be postmarked within two (2) business days and received within ten (10) calendar days. Contact us for cancellations.
Orders cannot be modified. Cancel and place a new order, considering market loss and cancellation fees.
Cancellations due to address issues require placing a new order with corrected information.
High-risk cancellations protect customers; consider alternative payment methods for future orders.
Unfortunately, canceled orders cannot be reinstated. Place a new order or contact us for assistance.
Call us
All of our products ship for $8. That's right, $8 flat rate shipping.
We're here to help. If you have any questions, please reach out to us at sales@bidgoldstandard.com
We work with the best in the business to ensure that you get the best products at the best prices.
