Frequently Asked Questions

Forgot Password

If you forget your password, navigate to the login page and click on "Forgot Password." Follow the steps sent to your email for password reset. If you need further assistance, email us at support@bidgoldstandard.com from the email associated with your account.

Change Password

Visit “My Account” > Account Information, enter your current password and the new password, then click “Save Changes.” For additional help, contact us via email.

Update Email

To update your email, email the following information to support@bidgoldstandard.com: Current email address on account Confirm the shipping address on the account

New email address

We'll notify you via email once the update is completed.

Security of Financial and Personal Information

Yes, all personal information is transmitted securely using SSL web pages. We are headquartered in Dallas, Texas, and follow PCI compliance for secure transactions.

Location

Our headquarters and customer support center are in Dallas, Texas. The corporate address is 13859 Diplomat Dr, Suite 150, Dallas, Texas 75234. We operate online and do not have a retail store.

Buying Precious Metals

We buy various precious metals, including American Eagles, Krugerrands, Silver, Gold, Platinum, and Palladium. Contact us at 972-800-6456 or sales@goldstandardauctions.com for selling inquiries.

Appraisals or Consignments

We do not offer appraisals or consignments. Contact our sales team or use the sell-to-us form for assistance.

Ordering

Place orders online or over the phone (972-800-6456) during business hours (Mon-Fri, 8 am to 6 pm CST).

Return Policy

Items can be exchanged or returned within five (5) business days, following our Market Loss Policy. Contact Customer Service for a return authorization.

Special Promotions

Check our sale or hot item section for specials. Sign up for our email newsletter to receive weekly specials.

Product Price Variations

Product prices vary based on mint, design complexity, and uniqueness. Our selling price reflects our purchase cost.

Price Determination

Prices are set by adding a premium to the current spot price. The premium considers mint origin, design complexity, and uniqueness.

Locking in Pricing

Prices are locked when paying with a paper check or bank wire. Credit/debit card, PayPal, ACH, Ethereum, or Bitcoin payments automatically lock in prices at checkout.

Precious Metals Market Hours

Precious metals markets close Fri at 5:00 p.m. EST and open Sun at 6:00 p.m. EST. Spot prices fluctuate constantly, except during market closures.

Spot Price Differences

Spot price differences between sites may occur due to different spot services and calculations.

Why Market Loss Fees?

Market loss fees are necessary due to the constant price fluctuations in the precious metals market.

Cancellation and Market Loss Fees

If a customer cancels an order, market loss fees are charged only if the price has decreased. We charge fees to cover actual losses. Common Questions:

• Speculation: We don’t profit; fees cover actual losses.
• Losses Reality: The losses are real, covering actual costs.
• Cancellation Timing: Cancellations are not guaranteed until confirmed.
• Email Cancellation: Cancelling via email is allowed when no fees are due.
• Billing Department Cancels: No fees if our billing department cancels.

Order Delivery Time

Delivery time depends on payment receipt, holding period, and shipping method. UPS 3-Day Air is the fastest.

Shipping Methods

Orders are shipped discreetly via USPS, UPS, or FedEx. All shipments are fully insured.

Signature Requirement

Orders under $1000 don't require a signature. Orders over $1000 always require a signature. Be available upon delivery.

Shipping Address

Depending on the payment method, you can ship to an address other than the billing address. Contact us for details.

Order Status Notifications

We notify you by email when your order ships. Check your account for the current status.

Shipping Location

All orders ship from our Dallas, Texas warehouse, ensuring discreet packaging.

Package Insurance

All packages are fully insured by GSX. If anything happens during transit, it is covered by our insurance policy.

Damaged or Tampered Package

Refuse damaged packages upon delivery. If received, save packaging and contact us within 48 hours for further instructions.

Lost in Transit

In case of lost shipments, contact us within specific timeframes. Claims process may take 30 or more days.

Delivered But Not Received

Report any issues within two (2) calendar days of recorded delivery to address potential problems.

Shipping Sell-To-Us Order

Follow the instructions emailed to you for packing and shipping your Sell-To-Us order.

Payment Options:

Choose ACH, Bank wire, or paper check as payment options. Fees may apply.

Payment Speed

Payments are issued in 1-3 business days from item verification. Check arrival may take 1-2 weeks.

Verification Time

Most orders are verified the same day received. During busy times, verification may take 1-3 business days.

Types of Items Bought

We buy popular private and government-issued bullion, collectible coins, scrap metals, and other collectibles.

Accepted Payment Methods

We accept Visa, MasterCard, American Express, Discover, bank wires, paper checks, ACH, Google Pay, Apple Pay, and Bitcoin.

Bank Wire Instructions

Follow instructions at checkout for bank wire payments. There's a $500 minimum order requirement.

Check Cancellation Policy

Checks must be postmarked within two (2) business days and received within ten (10) calendar days. Contact us for cancellations.

Modify Order

Orders cannot be modified. Cancel and place a new order, considering market loss and cancellation fees.

Credit Card Order Cancellation

Cancellations due to address issues require placing a new order with corrected information.

High-Risk Order Cancellation

High-risk cancellations protect customers; consider alternative payment methods for future orders.

Reinstating Canceled Orders

Unfortunately, canceled orders cannot be reinstated. Place a new order or contact us for assistance.

Changing Shipping Address

Call us